Refund policy

Return & Refund Policy
We want you to be happy with your Ayméla purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.
Return Eligibility
To be eligible for a return, products must be unused, unopened, and in their original packaging and condition. For health, hygiene, and safety reasons, skincare products that have been opened, used, or have had their seal removed cannot be returned or refunded unless the product arrived damaged or defective.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.
We may request photos of the product and packaging to help us resolve the issue.
How to Request a Return
To request a return, please contact us at aymelacosmetic24@gmail.com within 14 days of receiving your order. Please include your order number and the reason for your return.
Returns sent to us without first requesting authorization may not be accepted.
Return Shipping
For returns that are not due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
If the return is due to an error on our part or an eligible damaged or defective product, we will cover the applicable return or replacement shipping costs.
Refunds
Once we receive and inspect your approved return, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or credit card provider may require additional processing time.
Sale, Promotional, and Final Sale Items
Items specifically marked as “Final Sale” are not eligible for return or refund, except when they arrive damaged, defective, or incorrect.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellation or modification once an order has entered processing or has been shipped.
Contact Us
If you have any questions regarding a return or refund, please contact us at:
Ayméla Customer Care
Email: aymelacosmetic24@gmail.com