Shipping policy
SHIPPING POLICY
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
During holidays, promotions, or periods of high order volume, processing times may be slightly longer.
Shipping Rates
Shipping rates and available shipping options are calculated and displayed at checkout before you complete your purchase. Any applicable free-shipping promotions will also be reflected at checkout.
Estimated Delivery
Once your order has shipped, delivery times vary depending on the destination and shipping carrier. Delivery estimates provided at checkout or by the carrier are estimates only and are not guaranteed.
Please note that carrier delays, weather conditions, holidays, or other circumstances outside of our control may affect delivery times.
International Shipping
We offer international shipping to select destinations where available. International shipping rates and available delivery options will be displayed at checkout.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless otherwise stated at checkout and are the responsibility of the customer.
International delivery times may vary due to customs processing, local carriers, and other factors outside of our control. Aymela Cosmetic Inc. is not responsible for delays caused by customs clearance.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow some time for tracking information to update after your package has been accepted by the carrier.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible at aymelacosmetic24@gmail.com.
We cannot guarantee that an address can be changed once an order has been processed or shipped. Additional shipping charges may apply if an order is returned to us due to an incorrect or incomplete address.
Lost, Stolen, or Missing Packages
If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact us at aymelacosmetic24@gmail.com and we will assist you in reviewing the shipment with the carrier.
If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the carrier. We will make reasonable efforts to assist with delivery issues, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at aymelacosmetic24@gmail.com and include your order number and photos of the damaged product and packaging so that we can assist you.
Contact Us
For questions regarding shipping or delivery, please contact:
Aymela Cosmetic Inc.
Email: aymelacosmetic24@gmail.com